If you can’t find the answer to your question below, just drop us a line via our Contact page.
Please also refer to our General Terms & Conditions. More detail can also be found in these FAQs.
I'd like to rent a boat - can you help?
I’m afraid we don’t rent out boats out – it’s an insurance issue. Sorry!
How do I book?
If you want to book a dinghy course, coffee or evening sailing or a corporate event, please contact us or call 079 277 0623.
How do I pay?
We will send you an invoice at the time of booking, which constitutes the formal contract and obligation between us. Owing to some expensive experiences, we must take a non-refundable 25% deposit by EC or credit card when you confirm (verbally or in writing). The balance is then due 10 days from the date of invoice or the start of the course, whichever is sooner. Unless otherwise agreed, payment must be made in full before your course.
Bank transfer is our preferred method of payment. We can also accept payment by EC card, Paypal, Visa and Mastercard. There is a 2.5% surcharge for payment by credit card and 3.4% for Paypal.
If payment is not received on time, you will not be able to take part in the course. Any outstanding debts will be subject to a late payment fee of CHF 50 and we reserve the right to pursue debt collection proceedings if all other recourse has failed.
What information do you need from me?
It is a condition of participation in all Sail YSL activities and membership of the Sail YSL Club that you provide us with full contact details. As a minimum we need your full name, address, phone number and/or mobile number and e-mail address.
Details of next of kin / an emergency contact are required for all participants in on-water activities.
We advise you to “like” our Facebook page as we will post weather announcements there.
How many people can you take on your boats?
All dinghy sailing is subject to the boat’s rated capacity.
For Wayfarers, this is 6 adults, although in practice two parents and 3 children would realistically be an absolute maximum. For evening sailing and dinghy courses, the maximum is 3-4 people plus instructor.
Smaller boats are typically rated for 2-3 people, which in practice means 1-2 people on board at a time.
Is food included?
Food is only included for evening sailing sessions (barbecue) and, by agreement, corporate events depending on your needs. For all other courses, we advise you to bring a packed lunch.
Do you offer children's sailing?
Yes. We don’t specify a particular minimum age since all children are different, but they must be mature enough to have developed co-ordination and balance and to understand and follow instructions and must be able to swim well enough to stay with the boat if necessary. In practice this normally means school-age as a minimum. Except for our public summer camps, a responsible adult (parent, guardian) must be in attendance for under 13s.
Do I need to be able to swim?
All participants in dinghy sailing must be able to swim well enough to be able to stay with the boat and remain safe in the event of a capsize.
Are dinghy sailing courses supervised?
Our courses start out on a larger boat, so the instructor will be on board with you.
When you progress further, you will be taking a smaller boat out on your own. When you get to this stage, our inflatable with an instructor on board will be sure to be close by.
What's on board the boat?
Our own boats on Lake Zurich are all equipped with the minimum equipment required by law, where practicable, for Swiss lakes, namely:
- Red emergency flag
- Foam lifejackets for the number of people on board
Do I need to bring my own lifejacket?
You are, of course, very welcome to bring your own buoyancy aid or lifejacket (although we’d advise against automatic gas inflating types on dinghies!).
We have plenty of buoyancy aids in various sizes that you can use for courses. However, we recommend that you buy your own if you are going to sail regularly (e.g. as a member of our Club).
If you are bringing children, we strongly advise you to buy them their own lifejackets. We do have a couple of children’s lifejackets for local sailing, but we cannot keep a full range.
As a reseller for Gill Marine, we can offer a discount to our students.
What do I need to bring? Do I need special clothing?
The most important thing to bring is a sense of humour and a sense of adventure! On a more practical note, these information sheets should help you greatly:
What happens if I'm late arriving?
Please let us know as soon as you know you’re going to be late!
For private instruction, your slot will finish at the booked time e.g. if you are 20 minutes late for a 2-hour booking, you will have 1 hour and 40 minutes available. Half-day and full-day bookings are always subject to this arrangement. If you are more than 1 hour late for a two-hour booking, this will count as a no-show and you will forfeit your booking.
If you are going to be late for a group course, we’ll wait as long as we can but will have to start without you and it will be up to you to catch up.
It’s chucking it down with rain, the storm lights are on, it’s freezing, there’s no wind…
We’ll do our best to find something else useful to do, even if it’s on land. If you decide to cancel, I’m afraid we can’t give a refund as the weather – despite our best efforts to emulate King Canute – remains stubbornly outside our control.
In the event of the storm lights flashing, we’ll endeavour to post an announcement on our Facebook page. However it remains your responsibility to check the weather forecast.
If in doubt, send an SMS to 079 277 0623.
I need to cancel my booking, what's involved?
Please let us know as soon as possible. In principle, once the invoice is issued, bookings are payable in advance and non-refundable unless someone takes your place, since a contract exists between us.
What happens if I'm ill?
Our normal cancellation policies apply. However, we’ll do our best to fit you in on another occasion at no additional charge, in other words your fee will be credited to another event.
What happens if Sail YSL cancels an event?
We hope we don’t have to, but nobody can predict the future. If we do have to cancel an event for any reason, the fee for that event will not be refunded but can be credited to a future event. We accept no liability for consequential damages.
What about liability?
All activities are undertaken at your own risk. A waiver form must be signed for every person on the water.